Privacy Policy

Last Updated: July 3, 2025

1. Introduction

This Privacy Policy explains how Journoo AI, LLC (“Journoo,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you use our website, our applications, and any related services (collectively, the “Services”).

Your privacy is our top priority. Our services are designed to be a private and secure digital space. This policy will inform you about your privacy rights and how the law protects you. We comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the California Privacy Rights Act (CPRA).

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our Services to you.

a. Information You Provide to Us

  • Contact Information: This includes your name and email address.
  • Account Information: This includes your username, password, and a unique user ID.
  • Financial Information: When you subscribe to our Services, we collect your credit card number and billing address. This information is securely processed by our third-party payment processor.
  • User-Generated Content: This includes any feedback, ratings, or reviews you choose to provide about our Services. Please Note: Your journal entries are your private data. They are encrypted and we do not have the ability to access, read, or share them.
  • Communications with Us: We collect information you provide when you contact us for support, provide feedback, complete surveys, or participate in reviews. This includes your comments and any associated metadata.

b. Information We Collect Automatically

  • Device and Usage Information: We automatically collect information about how you access and use our Services. This includes your IP address, browser type, operating system, device identifiers, the pages you visit, the features you use, and the timestamps of your interactions.
  • Location Information: With your explicit consent, we may collect precise geolocation data from your device to enable location-based features. You can enable or disable location services when you use our Services at any time through your device settings.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Services and hold certain information. This includes essential, performance, and advertising cookies. You have the ability to control the use of cookies at the individual browser level.

3. How We Use Your Information

We use the collected data for various purposes:

  • To provide, operate, and maintain our Services.
  • To process your payments and manage your subscription.
  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our services, we use your feedback, ratings, and reviews to understand our users and improve our products and services. When you provide feedback, we may automatically process it to remove personally identifiable information (such as your name or email address). The resulting anonymized insights are then used by our product team for analysis and service improvement.
  • For our marketing and promotional efforts.
  • To monitor and analyze the use of our Services for technical administration and to improve our Services’ functionality and user-friendliness.
  • To communicate with you about your account, and to send you information about features on our Services and other news and information about Journoo.
  • To enhance the security of our Services and for fraud prevention.

4. Sharing and Disclosure of Information

We do not sell your personal information. We may share your information with third-party service providers under the following circumstances:

  • Payment Processor: We share your financial information with Stripe to process your payments.
  • Cloud Hosting: We use Amazon Web Services (AWS) for secure cloud hosting of our infrastructure.
  • Foundation Models: We utilize AI models from OpenAI, Anthropic, and Google to offer core functionality for the app. We have Zero Data Retention agreements with these providers, and all data processed is anonymized to protect your privacy. Sensitive data, such as your journal entries, are never sent to these services.
  • Analytics: We use Mixpanel and Google Analytics to understand our website and app traffic and usage patterns.
  • Error Monitoring: We use Sentry to help us identify and resolve errors within our application.
  • Advertising: We may share non-identifiable information with advertising partners to promote our services.
  • Customer Support: We use third-party platforms to manage and respond to your support requests.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Your Data Rights and Choices

In line with GDPR, CCPA, and CPRA, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we delete your account and associated personal data.
  • Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe link in the emails.
  • Cookie Control: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

To exercise any of these rights, please contact us at [email protected].

6. Data Security and Retention

We implement robust security measures to protect your information:

  • Data Encryption: All user data is encrypted at rest and in transit. Your journal content is protected with client-side encryption.
  • Access Control: We employ strict access controls, two-factor authentication (2FA), and full audit logging to safeguard your data.

We will retain your personal information for as long as your account is active. If your account is inactive for 2 years, we will notify you 30 days before deleting your account and associated data. If you initiate an account deletion, your data will be permanently deleted within 30 days.

7. Children’s Privacy

Our Services are not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under 18.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website, and we may also notify you via email.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: [email protected]