Terms of Service

Last Updated: August 22, 2026

Welcome to Journoo AI. These Terms of Service (“Terms”) govern your access to and use of the services provided by Journoo AI, LLC (“Journoo,” “we,” “us,” or “our”), including our website, software applications, and related services (collectively, the “Services”).

By creating an account or using our Services, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years of age to use the Services. By agreeing to these Terms, you represent and warrant that you are at least 18 years old.

2. Our Services

Journoo provides an AI-native journaling application designed to be a private digital space. We offer a free “Core Intelligence” tier of service and a “Pro” subscription with increased limits and enhanced features. A full description of our current free and premium features is available on our website and in our applications.

To provide our services, Journoo uses third-party Artificial Intelligence providers including OpenAI, Anthropic, Cartesia, and OpenRouter. We route tasks to different models based on technical needs. The providers we use may change over time. Your content is sent to providers only as needed to deliver the feature you are using, under strict agreements that restrict how they may process your data, including prohibitions on using your data to train their models.

3. User Accounts

You are responsible for safeguarding your account information, including your password. You agree to notify us immediately of any unauthorized use of your account.

4. Preview / trial

When you first sign up, you may get a limited free preview of Journoo Pro so you can try premium features before subscribing. If you start a paid subscription during the preview, your access continues under that subscription. If you do not subscribe, your account will return to the free Core Intelligence version when the preview ends.

5. Subscriptions and Payments

  • Billing: We offer monthly and annual subscriptions that are billed in advance on a recurring basis. By providing a payment method, you authorize us to charge you the subscription fees automatically.
  • Free Trial: We may offer a free trial for our Pro service.
  • Cancellations & Refunds: You may cancel your subscription at any time through your account settings or through the app store where you purchased it. Cancellation stops future renewals; your subscription stays active until the end of the current paid period.
    • Apple App Store or Google Play purchases are billed by that platform, and refunds are handled under that platform’s refund process. If you request a refund, we will assist where the platform allows us to.
    • Annual subscriptions: if you request a refund within 14 days of the initial purchase or a renewal date, we will make it right — through a platform refund where the platform permits it, or otherwise with equivalent service credit.
    • Monthly subscriptions are generally non-refundable, except where the platform grants a refund or where a refund is required by law.
    • Nothing in these Terms limits any non-waivable rights you have under the consumer protection laws of your country.
  • Subscription Price Changes: We may change our subscription prices from time to time. We will provide you with at least 45 days’ notice of any price changes. Price changes will take effect at the start of the next subscription period following the date of the change.

6. User-Generated Content

  • You Own Your Content: You retain full ownership of the journal entries, notes, images, and all other content you create within the Services (“User Content”).
  • AI Responses in Your Journal: AI-generated responses that appear in your journal are part of your journal. We grant you a perpetual, irrevocable, worldwide, royalty-free license to use, copy, share, and export the AI responses generated in your conversations, for any purpose. Because AI models can produce similar responses for different users, this license is non-exclusive.
  • Privacy of Your Content: Your User Content is private. Journal content is encrypted at rest using keys unique to your account, so your entries cannot be read from our stored data alone. Our systems process your content only to deliver the Services — for example, sending an entry to an AI provider to generate an Explore response, as described in Section 2. We never sell your User Content or share it for advertising.
  • Your Responsibility: You are solely responsible for your User Content. You agree not to use the Services to store or transmit any content that is illegal, infringes on the rights of others, constitutes hate speech or credible threats, or contains malicious code.

7. User Submissions

We welcome your feedback, comments, and suggestions for improvements to the Services (“Feedback”). You can submit Feedback by emailing us or using the feedback mechanisms within the Services. By submitting any Feedback, you agree that your disclosure is voluntary, unsolicited, and without restriction.

You grant Journoo a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to use, copy, modify, distribute, create derivative works of, and otherwise exploit any Feedback you provide, for any purpose, without any compensation, credit, or obligation to you.

8. Acceptable Use

You agree not to misuse the Services. This includes, but is not limited to, attempting to:

  • Reverse engineer, decompile, or disassemble any part of the Services.
  • Breach or circumvent any security or authentication measures.
  • Use the Services for any illegal or unauthorized purpose.
  • Interfere with the access of any user, host, or network.

9. Referral Programs

Journoo may, from time to time, offer referral programs that allow you to receive benefits or discounts. Each program is governed by its own specific terms, which will be provided to you at the time of the offer. Journoo reserves the right to modify or terminate any referral program at any time.

10. Data Export

You may export your journal entries at any time through your account settings (Settings → Export). Exports include all of your completed entries, in machine-readable formats. If you would like a copy of other personal data we hold about you, contact us at [email protected] and we will provide it in accordance with applicable data protection regulations such as GDPR and CCPA.

11. Intellectual Property

Aside from your User Content and your license to AI responses described in Section 6, all other aspects of the Services including the software, text, graphics, logos, and the models and systems that generate AI responses are the exclusive property of Journoo and its licensors.

12. Termination

You are free to stop using our Services and may delete your account at any time. We reserve the right to suspend or terminate your account for non-payment or for a material breach of these Terms, with notice to you.

13. Disclaimers and Limitation of Liability

  • Disclaimer for Mental Health: You acknowledge that Journoo is not a medical device and does not provide medical, psychological, or therapeutic advice. It is not a substitute for professional healthcare. If you are in crisis, please contact emergency services (911 or 988 in the U.S.) or a qualified mental health professional.
  • Non-Expert Disclaimer: AI provides probabilistic reflections for self-improvement and is not a replacement for professional mental health counseling or medical advice.
  • Hallucination Acknowledgment: AI-generated insights may occasionally be inaccurate, biased, or nonsensical (‘hallucinations’). Users should not rely on AI outputs for factual accuracy.
  • Encryption and Data Recovery: Your journal content is encrypted at rest using keys unique to your account, which protects your content in the event our stored data is compromised. AI responses are generated in real time, and we do not retain the intermediate processing behind a specific response; you acknowledge that we cannot re-create or explain why a particular AI response was produced. Content you permanently delete cannot be recovered, so please export anything you wish to keep before deleting it.
  • “As Is” Service: The Services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind.
  • Termination Right: We reserve the right to throttle or terminate access if you attempt to “jailbreak” or use the agent features for malicious automation.
  • Limitation of Liability: To the fullest extent permitted by law, Journoo AI, LLC, its affiliates, and its personnel shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Services.

14. Dispute Resolution

These Terms are governed by the laws of the State of Utah. We hope to resolve any disagreements informally. Before filing a claim, you agree to first contact us at [email protected]. If we cannot resolve the dispute within 60 days, you and Journoo agree to resolve the claim through final and binding arbitration conducted by the American Arbitration Association (AAA). You agree to waive your right to participate in a class-action lawsuit.

15. Changes to These Terms

We may modify these Terms from time to time. If we make a material change, we will provide you with at least 30 days’ notice via email or an in-app notification. Your continued use of the Services after the changes become effective constitutes your acceptance of the new Terms.

16. Contact Us

If you have any questions about these Terms, please contact us at:

Journoo AI, LLC
2943 Parkway Blvd, Ste 41
Salt Lake City, UT 84119

Email: [email protected]